Thank you for shopping at Sketchw. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be situations where you need to request a refund. Please review our refund policy below:
- Eligibility for Refunds:
- We accept refund requests for items that meet the following conditions:
- Damaged or defective items upon arrival.
- Incorrect items received (wrong size, color, or style).
- To be eligible for a refund, please ensure that you notify us within [14 days] days of receiving the item.
- Refund Process:
- To initiate a refund, please contact our customer support team at [contact email/phone number]. Provide them with your order details and a clear description of the issue.
- Our team will review your request and may require additional information or evidence, such as photographs, to assess the situation.
- Once your refund request is approved, we will provide you with instructions on how to return the item.
- Please ensure that the item is returned in its original condition, unused, with all tags and packaging intact.
- Once we receive the returned item, our team will inspect it to verify its condition.
- If the return is approved, we will initiate the refund to your original payment method. Please note that it may take [number of days] for the refund to be reflected in your account.
- Non-Refundable Items:
- Please note that certain items are non-refundable, including:
- Items marked as final sale or clearance.
- Intimate apparel (underwear, swimwear) for hygiene reasons.
- Customized or personalized items.
- Shipping Costs:
- Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., damaged or incorrect items).
- Exchange Policy:
- If you wish to exchange an item for a different size or style, please contact our customer support team. We will guide you through the exchange process, subject to availability.
Please remember that our refund policy is designed to ensure fairness and customer satisfaction. We reserve the right to make changes or updates to this policy without prior notice. If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for shopping with us!